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Nowadays, it s become increasingly common to offer guests the wifi password along with a cup of tea when they come round to visit. We have become addicted塴簄 to our smartphones.Of course, smartphones are useful and have greatly changed our lives in so many ways. Thanks to thousands of apps accessible to download, we re now able to do almost anything when we re out and about. However, it seems a shame that these attractive pieces of technology are slowly beginning to take over our lives. As a result, we re becoming more antisocial, choosing to consult the Internet rather than talk face-to-face with other human beings.Even when we re communicating with others, it seems most of us struggle without our phones at arm s reach. Phones were invented to keep us more connected, and indeed they have done just that. We can now get in contact by an endless list of social media ways, yet this means we re starting to have no true contact with each other. People are connecting more and more across screens rather than in person, even when it comes to relationships.I m not to say I m any better. However, I m trying to use it less and less when I m out and about. When I first arrived in France, I didn t have any Internet on my phone. Rather than constantly checking my phone for messages or searching for directions, I was forced to talk to people and find my way around independently. Next time you re out with your friends, put your phone away and see how long you can last without it.1. According to the passage, the disadvantage of smartphones is that ____________.A. it costs much money without attention B. it s more convenient to surf the Internet C. it makes communication more untrue D. it has a bad effect on the study in school2. What is the purpose of writing the passage?A. To show smartphones harm in the life B. To suggest we use our smartphones lessC. To tell us connect more on the Internet D. To prove we are short of communication 3. Which of the following can be the best title for the passage?A. Are we addicted to our smartphones? B. Smartphones will take over our livesC. Throw away smartphones forever D. Is using smartphones beneficial? BResearchers at UCLA Medical Center in Los Angeles, California found that a 12-minute bed-side visit with a dog can help reduce anxiety levels by 24 percent in heart failure patients, compared to a 10 percent drop when patients had a visit from a human volunteer, and no drop in patients who had no visit.Results of the 76-patient study were presented last week at the American Heart Association s yearly Scientific Sessions in Dallas, Texas. The study was supported by the Pet Care Trust Foundation, a non-profit^梑?R organization which promotes human-animal interaction and connection. In the study, effects of dog and volunteer visits were compared with those of volunteers only, and with patients who had no visits and stayed at rest. Heart pressures were monitored and patients were asked to answer a list of anxiety assessment questions before and after the visits. Although critical pressure measures also fell, suggesting improved heart function, the most obvious reaction was seen in anxiety levels. The first thing you notice is that the patient s facial expression, changes to a smile and the stress of the world seems to be lifted off their shoulders, study author Kathy Cole said. Feelings of disappointment and helplessness are common among heart patients, Cole said, and just three nights in a hospital is enough to make some patients feel anxious and uncomfortable. During the visit, the furry friend is allowed to lie on the bed next to the patient with its head within two feet of the patient s. Most patients petted the dog, while others talked about the dog with human volunteers in conversation. 00Dogs used in the study are specially trained animal-assisted therapy dogs that go through a series of trainings, assessments and certifications翄 to qualify as therapy dogs. There are different kinds of dogs. Researchers used everything from Bernese mountain dogs to small schnauzers. However, a dog doesn t have to be specially trained to have a calming effect on a person. In fact, the animal doesn t even have to be a dog in order to help.  As long as the animal has meaning to the patient, or a relationship with the patient, it can help calm the patient, Cole said.4. We learn from the text that heart patients benefit most from visits by___________.A. a volunteer on his own B. a well-trained dog alone C. a non-profit organization D. a volunteer with a dog 5. The study shows that, for heart patients, __________.A. their recovery depends on contact with animals B. their heart pressure reduces if they stay at rest C. their contact with animals improves their condition D. their anxiety is reduced if they stay longer in hospital 6. According to Cole, the change of patients expression on the face indicates that_________.A. they are mentally comforted B. they are happy with the experimentC. their treatment time may be shortened D. their heart function is returning to normal 7. This report concentrates on__________.A. the treatment of heart disease B. the cure power of animalsC. the relationship between dogs and humans D. the promotion of human-animal interactionCChristmas is long gone and Valentine s Day is a distant memory. That means it's a slow time for jewelers, and a good time for you to make a purchase. Whether you re out shopping for gold, or silver, here are a few things you need to know:What determines price?The purity of the metal is one of the elements that determines the price. Gold purity is indicated with a stamp of 10K, 14K, 18K, or 24K. And different countries have their own standards. For example, for a piece to be considered gold in the US, it must be at least 10K. In Britain and Canada: 9K. In Italy and France: l8K. Anything over l8K is really too soft for everyday wear. That s why jewelry stores in the US sell mostly 14K. How much can you expect to pay? That depends on the weight of the metal and the gemstone(漑體). So keep that in mind, especially when buying online. To keep yourself from getting ripped off, ask yourself the following:?How long has the company been around??What is its return policy?? Is the jewelry featured on the website visible from all directions?? Is the company transparent with the gram weights and the size of the gemstones?Yellow gold? White? Rose?Yes, it's confusing, and while this is largely a personal decision, there are a few things to keep in mind. For starters. white or rose gold costs about l 0% more than yellow gold. If you want the  look for less , consider gold plated jewelry.  Gold plated and  gold overlay mean the same thing and guarantee a thicker layer of finish than  vermeil which is a flash finish that is thinner and less consistent, but more affordable. Buy vermeil finished pieces you want for a season or two just to follow the fashion. For pieces you want to wear for a lifetime, solid gold is best. What about sterling silver(h芉瘇鰯)?Sterling silver has been an alternative for white gold during the difficult economy, and while it used to be more popular with just the younger these days it has much more mass appeal. So much so that retailers are now offering fine gemstones with silver--something you used to see only with gold. Keep in mind that in the US. the sterling silver standard is 92.5% real silver. Don t buy it if there isn t a  925 stamp on it. And keep in mind that the lower price you re paying for silver means more maintenance. To keep silver jewelry from becoming less shiny, consider keeping a piece of chalk in your jewelry box. 8. According to the passage, the underlined phrase  getting ripped off in Paragraph 3 probably means  _______ .A. being charged B. being affected C. being cheated D. being attracted9. Which of the following is relatively good for only wearing a short time?A. A 14K necklace. B. A gold-plated ring. C. A gemstone necklace. D. A vermeil earring. 10. We can infer from the last paragraph that silver jewelry should be kept ________ A. in a cold place B. in a dry place C. in a wet place D. in a hot place11. The author writes the passage mainly to ________. A. encourage young people to buy fashionable jewelryB. tell people the best time to purchase gold and silverC. introduce the real value and popularity of gold and silverD. inform people of the factors to consider in buying jewelryDIn the more and more competitive service industry, it is no longer enough to promise customer satisfaction. Today, customer  delight is what companies are trying to achieve in order to keep and increase market share.It is accepted in the marketing industry, and confirmed by a number of researches, that customers receiving good service will promote business by telling up to 12 other people; those treated badly will tell their tales of woe to up to 20 people. Interestingly, 80 percent of people who feel their complaints are handled fairly will stay loyal.New lineages for customer care have come when people can obtain goods and services through telephone call centers and the Internet. For example, many companies now have to invest a lot of money in information technology and staff training in order to cope with the  phone rage($a`)  caused by delays in answering calls ,being cut off in mid-conversation or left waiting for long periods. Many people do not like talking to machines, says Dr. Storey Senior Lecturer in Marketing at City University Business School,  Banks, for example, encourage staff at call centers to use customer data to establish instant and good relationship with them .The aim is to make the customer feel they know you and that you can trust the sort of comfortable feelings people have during face-to-face chats with their local branch manager. 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